vpFREE2 Forums

FW: Total Rewards - Account Question - Harrah's East Chicago

#1

At least Harrah's finally admitted that their system doesn't make any sense.

I asked them how they know if the system is functioning properly, since there is no way for the user to tell if they are getting the proper credits. I'll post a reply if I get one.

···

-----Original Message-----
  From: CustomerSvcEC [mailto:Customer…@…com]
  Sent: Tue 11/18/2003 6:32 PM
  To: Zaroff, John
  Cc:
  Subject: RE: Total Rewards - Account Question - Harrah's East Chicago
  
  Dear Mr. Zaroff,
   
  Thank you for your patience.
   
  After discussing this matter with our Total Rewards manager, she has informed me that the Bonus Reward Credits are given completely random. As you play, you will definitely earn them, but the rate at which you earn them is random.
   
  Thank you again.

  Ariane R. Young
  Customer Relations Coordinator
  Harrah's East Chicago Casino and Hotel
  Phone: (219) 378-3414
  Email: ariyoung@ec.harrahs.com

    -----Original Message-----
    From: John.G.Zaroff [mailto:John.G.Zar…@…com]
    Sent: Monday, November 10, 2003 3:37 PM
    To: CustomerSvcEC
    Subject: RE: Total Rewards - Account Question - Harrah's East Chicago
    
    It's been 9 business days and I still don't have a response to my question.

      -----Original Message-----
      From: CustomerSvc@EC.harrahs.com [mailto:Customer…@…com]
      Sent: Tuesday, October 28, 2003 4:22 PM
      To: Zaroff, John
      Subject: Total Rewards - Account Question - Harrah's East Chicago
      
      john Zaroff,
      
      Thank you for contacting Harrah's East Chicago. We have received the
      
      following information and we will respond within 3-5 business days.
      If you need immediate assistance, please call 1-800-eHARRAH.
      
      E-mail Address: john.g.zaroff@delphi.com
      Total Rewards Number:
      
      Address 1: 42741 Pond Ridge Lane
      Apt:
      
      Address 2: Belleville
      City: MI
      State/Province: MI
      Zip/Postal Code: 48111
      Country: USA
      Phone:
      
      Contact me via: E-mail
      
      Topic: Total Rewards - Account Question
      Casino: Harrah's East Chicago
      
      Comment: I played at Harrah's East Chicago on October 19 - 21. On one day
      
      , I played a particular machine and earned 604 base points and
      
      1207 bonus points. I played some more on the same machine on the
      
      same day and had a total of 1155 base and 2027 bonus credits.
      
      The first time I played, I earned 2 bonus credits for each base
      
      credit. By playing more, I ended up with less than the 2:1
      
      ratio. How does that happen?
      
      If you would like to search for additional information, please try
      the suggested links below :
      
      Investor Information <http://investor.harrahs.com/>
      Media Contacts <http://s0b.bluestreak.com/ix.e?hy&s=163037&a=114033>
      Promotions <http://s0b.bluestreak.com/ix.e?hy&s=163038&a=114034>
      Online Promotions <http://s0b.bluestreak.com/ix.e?hy&s=163046&a=114042>
      Casino Directory <http://s0b.bluestreak.com/ix.e?hy&s=163039&a=114035>
      Racing - Larry Foyt <http://s0b.bluestreak.com/ix.e?hy&s=163045&a=114041>
      Total Rewards - Account or Login Questions <http://s0b.bluestreak.com/ix.e?hy&s=163040&a=114036>
      Casino Information <http://s0b.bluestreak.com/ix.e?hy&s=163041&a=114037>
      Site Map <http://s0b.bluestreak.com/ix.e?hy&s=163042&a=114038>
      Frequently Asked Questions <http://s0b.bluestreak.com/ix.e?hy&s=163043&a=114039>
      View/Cancel a Reservation <http://s0b.bluestreak.com/ix.e?hy&s=163047&a=114043>

****************************************************************************************

Note: The information contained in this message may be privileged and confidential and thus protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. Thank you.

****************************************************************************************

****************************************************************************************

Note: The information contained in this message may be privileged and confidential and thus protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting it from your computer. Thank you.

****************************************************************************************

#2

At least Harrah's finally admitted that their system doesn't make any

sense.

I've been telling them that since June, but despite the 15 surveys
they've sent since then, they don't listen.

The TR switch is the sole reason I don't play Harrah's anymore.

#3

JZ; seems Harrah's invented the RBG?
- In vpFREE@yahoogroups.com, "John.G.Zaroff" <John.G.Zaroff@d...>
wrote:

At least Harrah's finally admitted that their system doesn't make

any sense.

I asked them how they know if the system is functioning properly,

since there is no way for the user to tell if they are getting the
proper credits. I'll post a reply if I get one.

  From: CustomerSvcEC [mailto:CustomerSvc@e…]
  Sent: Tue 11/18/2003 6:32 PM
  To: Zaroff, John
  Cc:
  Subject: RE: Total Rewards - Account Question - Harrah's East

Chicago

  
  Dear Mr. Zaroff,
   
  Thank you for your patience.
   
  After discussing this matter with our Total Rewards manager,

she has informed me that the Bonus Reward Credits are given
completely random. As you play, you will definitely earn them, but
the rate at which you earn them is random.

   
  Thank you again.

  Ariane R. Young
  Customer Relations Coordinator
  Harrah's East Chicago Casino and Hotel
  Phone: (219) 378-3414
  Email: ariyoung@e...

    From: John.G.Zaroff [mailto:John.G.Zaroff@d…]
    Sent: Monday, November 10, 2003 3:37 PM
    To: CustomerSvcEC
    Subject: RE: Total Rewards - Account Question - Harrah's

East Chicago

    
    It's been 9 business days and I still don't have a

response to my question.

      From: CustomerSvc@E… [mailto:CustomerSvc@E…]
      Sent: Tuesday, October 28, 2003 4:22 PM
      To: Zaroff, John
      Subject: Total Rewards - Account Question -

Harrah's East Chicago

      
      john Zaroff,
      
      Thank you for contacting Harrah's East Chicago. We

have received the

      
      following information and we will respond within 3-

5 business days.

      If you need immediate assistance, please call 1-800-

eHARRAH.

      
      E-mail Address: john.g.zaroff@d...
      Total Rewards Number:
      
      Address 1: 42741 Pond Ridge Lane
      Apt:
      
      Address 2: Belleville
      City: MI
      State/Province: MI
      Zip/Postal Code: 48111
      Country: USA
      Phone:
      
      Contact me via: E-mail
      
      Topic: Total Rewards - Account Question
      Casino: Harrah's East Chicago
      
      Comment: I played at Harrah's East Chicago on

October 19 - 21. On one day

      
      , I played a particular machine and earned 604 base

points and

      
      1207 bonus points. I played some more on the same

machine on the

      
      same day and had a total of 1155 base and 2027

bonus credits.

      
      The first time I played, I earned 2 bonus credits

for each base

      
      credit. By playing more, I ended up with less than

the 2:1

      
      ratio. How does that happen?
      
      If you would like to search for additional

information, please try

      the suggested links below :
      
      Investor Information <http://investor.harrahs.com/>
      Media Contacts <http://s0b.bluestreak.com/ix.e?

hy&s=163037&a=114033>

      Promotions <http://s0b.bluestreak.com/ix.e?

hy&s=163038&a=114034>

      Online Promotions <http://s0b.bluestreak.com/ix.e?

hy&s=163046&a=114042>

      Casino Directory <http://s0b.bluestreak.com/ix.e?

hy&s=163039&a=114035>

      Racing - Larry Foyt <http://s0b.bluestreak.com/ix.e?

hy&s=163045&a=114041>

      Total Rewards - Account or Login Questions

<http://s0b.bluestreak.com/ix.e?hy&s=163040&a=114036>

      Casino Information <http://s0b.bluestreak.com/ix.e?

hy&s=163041&a=114037>

      Site Map <http://s0b.bluestreak.com/ix.e?

hy&s=163042&a=114038>

      Frequently Asked Questions

<http://s0b.bluestreak.com/ix.e?hy&s=163043&a=114039>

      View/Cancel a Reservation

<http://s0b.bluestreak.com/ix.e?hy&s=163047&a=114043>

···

  -----Original Message-----
    -----Original Message-----
      -----Original Message-----

**********************************************************************
******************

Note: The information contained in this message may be privileged

and confidential and thus protected from disclosure. If the reader of
this message is not the intended recipient, or an employee or agent
responsible for delivering this message to the intended recipient,
you are hereby notified that any dissemination, distribution or
copying of this communication is strictly prohibited. If you have
received this communication in error, please notify us immediately by
replying to the message and deleting it from your computer. Thank you.

**********************************************************************
******************

**********************************************************************
******************

Note: The information contained in this message may be privileged

and confidential and thus protected from disclosure. If the reader of
this message is not the intended recipient, or an employee or agent
responsible for delivering this message to the intended recipient,
you are hereby notified that any dissemination, distribution or
copying of this communication is strictly prohibited. If you have
received this communication in error, please notify us immediately by
replying to the message and deleting it from your computer. Thank
you.

**********************************************************************
******************

#4

--- In vpFREE@yahoogroups.com, "John F. Thomas, Jr., Esq."
<jfthomas3@c...> wrote:

The TR switch is the sole reason I don't play Harrah's anymore.

I'm right behind you!

The Showboat(@AC; owned by Harrahs) sent me an e-mail survey about
the changes to their TR program about 2 months ago. They asked me
several, relatively specific, questions about it, then asked me if I
feel that the new program is better or worse than the old one was.

It wasn't hard at all, nor did it take much thought, for me to reply
WORSE! And I've since learned that things(the changes) are even
WORSE than I thought!

For example, I played VP @Showboat for 2 hours and 20 minutes
(according to their records) on November 6th. As it happens,
November 6th was one of the "Double Cash Days" their new program
features(I don't remember there being any such days with the old
program). Yet, upon visiting there yesterday(my next visit there
after the 6th), I had NO cash waiting for me in my account!

Why? Well, you can bet I went to the Total Rewards Booth and asked
that very question!

Their answer? Well, to boil it down, I won $30 during that 2:20 VP
session on the 6th. And, UNlike the former(pre-"improved") TR program
(and UNlike ANY other Casino Card Program I'm aware of) Winnings are
now figured into their cashback formula(along with time playing,
money in/thru the machine, etc)!!!

In other words: "You won $30, and now you want MORE?"

Well, I'm NOT the type to respond to a "You'll Get NOTHING And LIKE
It!" attitude with "Thank You, Sir. May I Have Another?". So, once
I get my 2579 '03 point total over the 3,000 needed for Platinum
status there(ONly so that I can visit their buffet without waiting in
the often-hour-plus-long lines there for it), I'm Outa There!

It makes me want to stay completely CLEAR of ALL Harrah's properties
on any and ALL future trips to ANY gambling locales! Can anyone here
name any Harrah's properties I shouldn't include in this "Boycott" of
mine, along with reasons why(not to)?

#5

Jeff, do not drop Tahoe from decent Harrahs. Just being there is
reason enough. The Diamond Hosts are best in system and Exec VP Joe
Hasson will assist in resolving troubles even with Exec Hosts. Same
can't be said for Reno. We just head for SilverLegacy where we found
refuge when so mad at Harrah's couldn't spit last May. We have some
marvelous deals both spots. Just added 2 days to a Xmas trip to take
in a 3 day offer at SL on top of Tahoe Harrah's. SL gives us $500 pre
Xmas by making 1250 Pts in 3 whole days. 2 playing $'s is six hours
and includes a premium room, meals. Y'tday in zings 3 extra SL days
with 30 Dec D Akroyd J Belushi Blues Bros dinner show $75 seats, NY
Eve Pty, NYr Brunch. We wind up in a suite 23-26 Dec Harrahs Tahoe, 2
SF days on Union Sq at $70 a nite Chancellor Hotel, 2 more nites at
Tahoe, 2 nites SL REno all for cost of SW Air and a double upgrade on
Avis @ $400. Any really interested in hosts, playing at above Plat.
Harrah's feel free to ask. Ours say, "Hey, I'm glad you won! When
you planning back? I'll set it up on the calendar." We feel treated
like royalty on $ VP expense. CD