vpFREE2 Forums

Fw: Stagecoach Bar

#1

Some weeks ago, I posted a message of an incident at Sam's Town in
which a bartender seemed to be holding machines on behalf of
employees.
Enclosed is the total exchange bewtween me and the Slot Dept of Sam's
Town

···

On Mon, 10 Oct 2005 10:59:32 -0700, you wrote:

Hey Elliot,
       Thank you for being understanding about the incident. I spoke
with the Beverage supervisor and I can tell you that he did handle this
issue and we should not see this happen again. If you run into any issues
like this in the future, please contact the Slot Shift Manager so that we
can handle the issue immediately.

       On the other subject, we have tried to do things a little
different than our competition. We have tried to even the playing field
for all our customers. In the old days we used to give based solely on
coin in numbers which was great for the people who played games like the
dollars at Billy Joes for example. The machines are very low hold, they
could earn many points and on average did not need a large bank roll to do
so. At that time the people who played the lower denoms may have lost
more money but were not able to achieve the large coin in number and thus
did not receive much in benefits. We have since tried to create a system
where the small player who comes in every day is rewarded according to
their play rather than solely on coin in. That is where this process
begins to get confusing and probably why our people are somewhat unsure
of the process. If you have time please look me up and we can chat about
the process so you better understand how it works. Thanks Tim

"Elliott L. Shapiro" <elliotts2345@earthlink.net>
10/09/2005 06:14 PM

       To: TimRambo@boydgaming.com
       cc:
       Subject: Re: Fw: Stagecoach Bar

Thank you for your reply.
As a general rule, I have found your slot people and your bartenders
to be extremely helpful, always courteous, etc.
This was probably an insolated incident.

I do have one more comment.

When I play at Stations, Ariz Charlie, and at many, many others, all
of which have some kind of Bounce back program, I KNOW the criteria
for getting $x in Bounce back free play. Your policy is a "Don't Ask,
We Won't Tell", and therefore is discouraging to an individual who
selects a goal and then pursues it.. I KNOW what it takes at other
casinos/ I do NOT know at Sam's Town and therefore do not play there
as often as I might. My home will be on Stallion Mountain Country
Club grounds and you are certainly the nearest to me.

Thank you agin for hearing me out.

Elliott Shapiro # 9412

On Wed, 28 Sep 2005 12:53:20 -0700, you wrote:

Thank you for bringing this incident to our attention. I just got back
from a business trip so I will get in contact with the beverage

supervisor

and get back with you as soon as possible. If you should have any
problems in the future please do not hesitate to contact a Slot

supervisor

to assist. Once again thank you for bringing this to our attention.
Sincerely,

Tim Rambo
Director of Slots

Joyce Mochrie
09/26/2005 09:53 AM

       To: Leo Kessler/Boyd@Boyd, Tim Rambo/Boyd@Boyd
       cc: Mike Garms/Boyd@Boyd
       Subject: Fw: Stagecoach Bar

Joyce Mochrie
Marketing Secretary
Sam's Town Hotel Las Vegas

(800) 897-8696 (Ext. 8048)
(702) 454-8048 (Direct)
(702) 454-8087 (Fax)
----- Forwarded by Joyce Mochrie/Boyd on 09/26/2005 09:58 AM -----

"Elliott L. Shapiro" <elliotts2345@earthlink.net>
09/24/2005 08:34 AM

       To: st_comments@boydgaming.com
       cc:
       Subject: Stagecoach Bar

Yesterday, I was playing at the bar around 11:00 AM. All seats were
filled as the Progressive Royal was over $2500. One employee was
playing and the the 2 seats ajacent to his has napkins over the games
and therefore were "out of service"
After about one half hour of losing play, I asked the bartender if the
machine next to me was really being played and was told "yes".
5 or 10 minutes later, a coctail waitress, obviously off duty, came
in, played first one and then the other "closed" machines.
It was obvious to me that the bartender was saving seats for
employees. Several customers attempted to play but left as all of the
seats were either being played or were being saved.

I do not think that it is fair for a bartender to save seats to the
detriment of the regular customers.

I called a slot supervisor who said that he would "look into it"

I then left.

#2

Hi Elliott,

I very much applaud your efforts, and the time you expended, to
bring this very poor behavior, on the part of one of their
employees, to the attention of a Sam's Town manager. They should
be extremely grateful to you as well, since this type of situation
drives off good customers.

Thanks for sharing the correspondence with the board.

Regards,
-Babe-

···

---------------------------------------------------------
In vpFREE@yahoogroups.com, Elliott L. Shapiro <elliotts2345@e.wrote:

Some weeks ago, I posted a message of an incident at Sam's Town in>
which a bartender seemed to be holding machines on behalf of
employees. Enclosed is the total exchange bewtween me and the Slot
Dept of Sam's Town
--------------------------------------------------
On Mon, 10 Oct 2005 10:59:32 -0700,(Tim Rambo) wrote:

Hey Elliot,
Thank you for being understanding about the incident. I spoke
with the Beverage supervisor and I can tell you that he did handle
this issue and we should not see this happen again. If you run into
any issues like this in the future, please contact the Slot Shift
Manager so that we can handle the issue immediately...........

#3

Elliott,
Just wondering if you ever contacted Tim. Today I tried to get a
total of my points played this month at Sam's Town. The woman
supervisor (should have gotten her name) told me that she didn't
have that kind of information... that she only had totals for the
year. When I asked her if it was calendar year, she said "no, for
just the past 12 months." I asked her what my total was, and she
said, "4 hundred seventy-five.....no that's not right..." then just
stood and stared at me. Then she said she could tell me what I had
played yesterday. I told her I didn't play yesterday. And so that
was the end of the discussion as far as she was concerned. What
hogwash. A few months ago, my husband was told his total for the
month by a boothling.
--Rita

--- In vpFREE@yahoogroups.com, Elliott L. Shapiro
<elliotts2345@e...> wrote:

Some weeks ago, I posted a message of an incident at Sam's Town in
which a bartender seemed to be holding machines on behalf of
employees. Enclosed is the total exchange bewtween me and the Slot
Dept of Sam's Town

....snip

> On the other subject, we have tried to do things a little
>different than our competition. We have tried to even the

playing field

>for all our customers. In the old days we used to give based

solely on

>coin in numbers which was great for the people who played games

like the

>dollars at Billy Joes for example. The machines are very low

hold, they

>could earn many points and on average did not need a large bank

roll to do

>so. At that time the people who played the lower denoms may have

lost

>more money but were not able to achieve the large coin in number

and thus

>did not receive much in benefits. We have since tried to create

a system

>where the small player who comes in every day is rewarded

according to

>their play rather than solely on coin in. That is where this

process

>begins to get confusing and probably why our people are somewhat

unsure

>of the process. If you have time please look me up and we can

chat about

···

>the process so you better understand how it works. Thanks Tim

#4

Have not spoken to Tim. My message was our only communication.
You might ask for the slot shift supervisor. They may be able to help

···

On Tue, 01 Nov 2005 05:53:25 -0000, you wrote:

Elliott,
Just wondering if you ever contacted Tim. Today I tried to get a
total of my points played this month at Sam's Town. The woman
supervisor (should have gotten her name) told me that she didn't
have that kind of information... that she only had totals for the
year. When I asked her if it was calendar year, she said "no, for
just the past 12 months." I asked her what my total was, and she
said, "4 hundred seventy-five.....no that's not right..." then just
stood and stared at me. Then she said she could tell me what I had
played yesterday. I told her I didn't play yesterday. And so that
was the end of the discussion as far as she was concerned. What
hogwash. A few months ago, my husband was told his total for the
month by a boothling.
--Rita

--- In vpFREE@yahoogroups.com, Elliott L. Shapiro
<elliotts2345@e...> wrote:

Some weeks ago, I posted a message of an incident at Sam's Town in
which a bartender seemed to be holding machines on behalf of
employees. Enclosed is the total exchange bewtween me and the Slot
Dept of Sam's Town

....snip

> On the other subject, we have tried to do things a little
>different than our competition. We have tried to even the

playing field

>for all our customers. In the old days we used to give based

solely on

>coin in numbers which was great for the people who played games

like the

>dollars at Billy Joes for example. The machines are very low

hold, they

>could earn many points and on average did not need a large bank

roll to do

>so. At that time the people who played the lower denoms may have

lost

>more money but were not able to achieve the large coin in number

and thus

>did not receive much in benefits. We have since tried to create

a system

>where the small player who comes in every day is rewarded

according to

>their play rather than solely on coin in. That is where this

process

>begins to get confusing and probably why our people are somewhat

unsure

>of the process. If you have time please look me up and we can

chat about

>the process so you better understand how it works. Thanks Tim

vpFREE Links: http://members.cox.net/vpfree/Links.htm

Yahoo! Groups Links