On a slightly smaller scale... I had a windbreaker stolen from my seat at
Ellis Island. I went up to the head security guy and asked him to look at the
video of the area. He told me there were no cameras on the area or something.
About the Wynn, The second 65 floor tower will be open in Dec 08, so I
heard. I bet there are many doors like that, possibly made to be hard to close by
wads of paper in the frame or something. Employees could be burglars too.
If all your legal courses end then I'd say picket on the sidewalk and try
and interest local TV stations in doing a story. Maybe other victims will come
forward and you could do a class action on Wynn.
Drain
Bramage Alverson Taylor Mortensen Sanders
We have over 80 lawyers and many more legal assistants hoping to pass the
bar that know even more than we do. We are licensed in Nevada, Arizona and
California. Call us at 702.384.7000 First 15 minutes free on any subject because
we're all Mormons.
In a message dated 12/19/2007 11:15:31 A.M. Pacific Standard Time,
vpking77@yahoo.com writes:
I just heard from reader Mike Kaighan, who has a dilemma. He says he
and his wife stayed at Wynn Las Vegas in August, comped in a tower
suite because of his gaming history with Wynn.
On the last evening, he says he returned to his suite in the wee
hours with about $4,600. Along with $1,000 he left in the room, he
says he had $5,600 -- $5,000 of which he intended to use to pay a
casino marker and $600 to take home as winnings.
When he awoke, he "noticed that our suite door was ajar, and that my
wallet was noticeably empty of all cash," he wrote in a letter to
Wynn. "Clearly, someone had entered the parlor area of our suite
while we were sleeping."
He called hotel security and filed a report that noted his wife's
discovery that the door to the suite didn't completely close unless
slammed. He says he was unaware of that when he returned there with
the cash.
Nearly four months later, Kaighan -- who says he works as a fraud
investigator for a security consulting firm -- says he has gotten
the brushoff and not much compassion. He wonders whether security
tapes from elevators, hallways and the casino, or a chat with the
guard at the entrance to the tower elevator would back up his story
and reveal an intruder.
In his business, "I know that taking care of my customers and clients
is of the utmost importance. Being that I am a client and was a
guest of the Wynn, I feel the same treatment should be applied," he
writes. "There has not even been one phone call from any person at
the Wynn to ensure me that anything was being done regarding my loss."
Wynn spokeswoman Jennifer Dunne says she doesn't have the specifics
of the case at hand, but that "normally we don't comment on the guest
experience or security procedures."
Meanwhile, what do readers in and out of the industry think about
this? Have you lost money at a hotel or had to deal with guest claims
of missing loot? I would think hotels deal constantly with uproars
over missing money (I have stashed $$ in a secret spot in my luggage,
forgotten I did it and at first thought a hotel staffer had filched
it).
How do hotels handle these issues? Reminds me of the reader who wrote
to tell me her wedding ring disappeared from her room, but she
couldn't prove what happened to it.
Posted at 07:00 AM/ET, December 19, 2007 in Las Vegas | Permalink |
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Tuesday, December 18, 2007
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