We made a reservation through TravelWorm on Sept. 23 to stay at Fitzgerald's on Dec. 7 & 8. We have never stayed there before and were looking forward to trying it. We were contacted tonight (2 days before we are to stay there) by TravelWorm telling us Fitzgerald's has instructed them to tell us we are being moved to the 4 Queens.
We called Fitzgerald's and were told they were having a slot tournament and so had no room for the TravelWorm guests. Obviously this didn't happen overnight and they waited till the last minute to tell us so we wouldn't be able to get a room anywhere else. When questioned they told us the tournament had been planned after we made our reservation.
We are not happy about staying at the 4 Queens but don't have any choice at this late date.
I am furious about the way Fitzgerald's treats their customers and under no circumstances will we ever attempt to stay there again.
Lynn Reid
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