I was getting the top mailer (Elite Inner Circle). Near the end of November, I started receiving the Perks postcards, in addition to my regular mailer. Sweet! My spouse, who had the next highest mailer, had been putting significantly more coin in than previously, to try to also get the top mailer. He started to receive the Perks postcards, but they abruptly stopped in December after he hit some nice jackpots. I had been losing for several months, and still am getting the Perks postcards. Since the January changes, I now just play them through and cash out. My spouse was told by a person in management that under the new system the Perks would kick in and be mailed out every time a certain amount of theo was reached, and that his food offers would show up on the kiosk as before. However, he has had no offers show up on the kiosk. Also, I have not played there at all since December except to redeem the Perks, and I’m still receiving the postcards plus my food offers are appearing on the kiosks,I feel like their expectation of customers playing for the possibility of getting a reward is asking us to buy a pig in a poke. Also, they are sending me a calendar with no information about my food offers. Since December, my husband has not even received those, after getting them for years.
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