I had a similar, but slightly different experience in Reno.
During one playing session, the card counter on my machine started
to flash a message which stated, "You are not being tracked for
points". This alarmed me so I accessed my current point total at
that time, and wrote down the number. I then called over a slot
person who assured me that this was a casino-wide problem, that they
were aware of it, were correcting it, and that my earned points
WERE actually being registered. Against my better judgement, I
continued to play during the 45 minutes that the message continued
to flash. This was my first mistake
When the flashing ceased, I once again looked at my point summary
and saw that I had about 30 points LESS then I had previously
recorded before the additional play! I decided to visit with a
boothling at the Club booth to discuss this happening. This was my
second mistake. After giving me a big smile, she said in her most
assuring manner that "she was sure that I had received all my points.
I then requested to see a Club supervisor. Ding, Ding, Ding!
Mistake # three.
After much hemming and hawing and some innovative double talk, the
Boothling Supervisor told me that there was nothing to be done about
the lost points as there was no way to tell how many, if any had
been lost. So sorry.
I then went to see my host who offered to page a Slot Manager.
Right! Mistake # four. The slot manager looked at my account in
the computer, and pronounced that my point total "appeared to be
correct".
There was no explanation of how he came to that determination. At
this point I decided to let the matter drop. I don't mind beating a
dead horse, but I really have zero expectation of seeing the animal
gallop ever again.
I did politely inquire of my host how my point total could GO DOWN
after 45 minutes of additional play. I received a 40 yard stare, a
conciliatory pat on the back, and the sage advice that "I was
earning points at such fast rate that it really wasn't a big deal"!
I suppose that a case could be made that letting this matter drop
was mistake # five. However, since I was on a full comp, and
planned another stay at this casino in the near future, I decided
not to "sweat the small stuff".
~Babe~
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--- In vpFREE@yahoogroups.com, "eecounter" <eecounter@...> wrote:
.........I suppose it has something to do with the central computer
system distributing some sort of programming logic to the casino's
slot card readers.........
.........My biggest concern is that I have zero confidence that my
points are being recorded while this message is being displayed, and
I won't play such a machine until the reader gets
finished "downloading".
--- In vpFREE@yahoogroups.com, "gilbert_616" <gilbert_616@> wrote:
.....all of a sudden the screen that displays your name, points
earned, etc. started to change and the message (sorry I could not
remember it completely) like "Downloading or uploading so so v.03"
showed up