vpFREE2 Forums

DIAD at Caesars

#1

The following from a friend of mine. Does someone have an explanation for this?

<<I'm very upset and need to vent! Harrahs is trying to screw us over, and I suppose I shouldn't be surprised.

I've emailed their customer service reps via their website several times in recent weeks, to confirm what we needed to do for DIAD. As recently as June 14th, I was assured we could do DIAD and extend our status to March, 2008. I saved the email.

I talked to a girl at the slot club at Rio on Saturday, who also told me we could do it to extend an additional year. She's the one who told me the 1,800 is going up to 3,000.

We did 1,976 points yesterday at Caesars and went to the slot club booth, where the clerk assured us our Diamond status would be renewed next year.

When we got home, I emailed customer service to confirm that they are showing the points put on yesterday, since I don't trust Caesars' computer system (LOL). I got a response from a Mr. Dompke at Caesars, telling me that they recently changed their policy, and we will have to earn 10,000 points by 12/31/06. In other words, we wasted our time and money yesterday!

This is not acceptable, and I have emailed back, quoting the email of June 14th that said we could extend our status by doing DIAD. I told him I was extremely upset and expected Harrahs to stand by the promises made by their customer service reps.

Fortunately, we only lost $340 at Caesars doing the DIAD. It took us one hour and 15 minutes playing $1 3-play 9/6 JOB, sitting next to each other.

But that's not the point. If they're not going to extend our status to 2008, we didn't need to do it at all!>>

···

________________________________________
Jean $�ott
New book coming this summer
"FRUGAL VIDEO POKER"
http://www.FrugalGambler.biz

#2

Every competing hotel and airline program allow fast track to status
once in a lifetime. What is the problem? She was trying to game the
system and got caught.

Jean, you have better things to worry about than change industry
customs---especially after 9-11.

#3

I had no idea that Jean was involved in the war on terror... Dropping BOGO
and matchplay coupons to friendly villagers behind enemy lines so they have
the resources to stand up to Al Qaeda, no doubt. I salute you. FWIW, most
of us are trying to "game" the system (if that means exacting maximum value)
that is trying to game us. DIAD, to my knowledge, is not limited to once in
a lifetime. No idea whether one could ever attain DIAD if one already had
Diamond.

Chandler

···

-----Original Message-----
  From: vpFREE@yahoogroups.com [mailto:vpF…@…com]On Behalf Of
skiallsix
  Sent: Tuesday, June 27, 2006 1:18 PM
  To: vpFREE@yahoogroups.com
  Subject: [vpFREE] Re: DIAD at Caesars

  Every competing hotel and airline program allow fast track to status
  once in a lifetime. What is the problem? She was trying to game the
  system and got caught.

  Jean, you have better things to worry about than change industry
  customs---especially after 9-11.

[Non-text portions of this message have been removed]

#4

I am responding to my own post - but I just got this note from the upset person I referred to in it. There is a good lesson here for all of us: Ask and keeping asking!

<<Well, I guess my email and insistence that they honor their employees' statements to me worked. Here's an email I just got from them:

"I apologize for any confusion this has caused you and we will be taking care of your account through March of 2008. This is in fact a new policy, but as you pointed out it has not been in place very long and we would like to keep you as our valued guest, so we have taken care of everything on both accounts so we can honor our representative's statement. Thank you for your patience regarding this matter and we look forward to welcoming you back during your next visit."

···

________________________________________
Jean $¢ott
New book coming this summer
"FRUGAL VIDEO POKER"
http://www.FrugalGambler.biz
  
[Non-text portions of this message have been removed]

#5

While I don't have a full explanation, I do know that each Harrah's properties is allowed to set its own parameters for DIAD. I also know that "management reserves all rights" and can change the rules whenever they wish. The point I'm getting at here is that your friend confirmed requirements at The Rio and then played at CP. Your friend needed to confirm requirements at CP before doing the DIAD there.
   
  I'm sorry I don't have a better answer, but it points to the importance of verifying everything before playing. Pay tables can change over night; play requirements can change; marketing promotions can be cancelled.... It happens all the time, and we need to constantly remind ourselves that we need to be vigilant.
   
  Lainie

···

Jean Scott <QueenofComps@frugalgambler.biz> wrote:
          The following from a friend of mine. Does someone have an explanation for
this?

<<I'm very upset and need to vent! Harrahs is trying to screw us over, and
I suppose I shouldn't be surprised.

I've emailed their customer service reps via their website several times in
recent weeks, to confirm what we needed to do for DIAD. As recently as June
14th, I was assured we could do DIAD and extend our status to March, 2008.
I saved the email.

I talked to a girl at the slot club at Rio on Saturday, who also told me we
could do it to extend an additional year. She's the one who told me the
1,800 is going up to 3,000.

We did 1,976 points yesterday at Caesars and went to the slot club booth,
where the clerk assured us our Diamond status would be renewed next year.

When we got home, I emailed customer service to confirm that they are
showing the points put on yesterday, since I don't trust Caesars' computer
system (LOL). I got a response from a Mr. Dompke at Caesars, telling me
that they recently changed their policy, and we will have to earn 10,000
points by 12/31/06. In other words, we wasted our time and money yesterday!

This is not acceptable, and I have emailed back, quoting the email of June
14th that said we could extend our status by doing DIAD. I told him I was
extremely upset and expected Harrahs to stand by the promises made by their
customer service reps.

Fortunately, we only lost $340 at Caesars doing the DIAD. It took us one
hour and 15 minutes playing $1 3-play 9/6 JOB, sitting next to each other.

But that's not the point. If they're not going to extend our status to
2008, we didn't need to do it at all!>>
________________________________________
Jean $¢ott
New book coming this summer
"FRUGAL VIDEO POKER"
http://www.FrugalGambler.biz

__________________________________________________
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
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[Non-text portions of this message have been removed]

#6

I have never seen more confusion than at Caesars TR.
I had a problem with getting my Connection Card $
xfered to TR credits. I was told at their booth in
June 2006 that I had not gotten my Caesars Palace
Connection Card at Caesars, had never played at
Caesars, and had never had comp $ at Caesars. All
were absloutely absurd since I got my card at Caesars,
played at Caesars and verified my comp $ at the
Caesars kiosk in Jan 2006. I was lucky to get an
email to a nice Total Rewards Supervisor at Caesars
Palace LV and he/she fixed my problem on 6/23/06.

The name is Marifel Atud, AtudM@caesarspalace.com, or
702-731-7084. Maybe he/she can give you a straight
answer! Hope he/she doesn't mind me posting his/her
contact info! All the best. REB

···

--- Jean Scott <QueenofComps@frugalgambler.biz> wrote:

The following from a friend of mine. Does someone
have an explanation for
this?

<<I'm very upset and need to vent! Harrahs is
trying to screw us over, and
I suppose I shouldn't be surprised.

I've emailed their customer service reps via their
website several times in
recent weeks, to confirm what we needed to do for
DIAD. As recently as June
14th, I was assured we could do DIAD and extend our
status to March, 2008.
I saved the email.

I talked to a girl at the slot club at Rio on
Saturday, who also told me we
could do it to extend an additional year. She's the
one who told me the
1,800 is going up to 3,000.

We did 1,976 points yesterday at Caesars and went to
the slot club booth,
where the clerk assured us our Diamond status would
be renewed next year.

When we got home, I emailed customer service to
confirm that they are
showing the points put on yesterday, since I don't
trust Caesars' computer
system (LOL). I got a response from a Mr. Dompke at
Caesars, telling me
that they recently changed their policy, and we will
have to earn 10,000
points by 12/31/06. In other words, we wasted our
time and money yesterday!

This is not acceptable, and I have emailed back,
quoting the email of June
14th that said we could extend our status by doing
DIAD. I told him I was
extremely upset and expected Harrahs to stand by the
promises made by their
customer service reps.

Fortunately, we only lost $340 at Caesars doing the
DIAD. It took us one
hour and 15 minutes playing $1 3-play 9/6 JOB,
sitting next to each other.

But that's not the point. If they're not going to
extend our status to
2008, we didn't need to do it at all!>>
________________________________________
Jean $�ott
New book coming this summer
"FRUGAL VIDEO POKER"
http://www.FrugalGambler.biz

#7

Mr Domke is arrogant and condescending and doesn't fit in a customer service
position.

When I have business at Caesar's, I look to see if he's behind the desk. If
he is, I walk to the other booth - it's easier than dealing with him.

[Non-text portions of this message have been removed]

···

On 6/27/06, Jean Scott <QueenofComps@frugalgambler.biz> wrote:

  I got a response from a Mr. Dompke at Caesars,

#8

<<While I don't have a full explanation, I do know that each Harrah's properties is allowed to set its own parameters for DIAD. I also know that "management reserves all rights" and can change the rules whenever they wish. The point I'm getting at here is that your friend confirmed requirements at The Rio and then played at CP. Your friend needed to confirm requirements at CP before doing the DIAD there.>>

This is one of the problems with Harrah's that we must keep in mind at all times. Some policies are the same all over - and some vary at each property.

···

________________________________________
Jean $¢ott
New book coming this summer
"FRUGAL VIDEO POKER"
http://www.FrugalGambler.biz
  
[Non-text portions of this message have been removed]

#9

Jean Scott wrote:

This is one of the problems with Harrah's that we must keep in mind at
all times. Some policies are the same all over - and some vary at
each property.

The policy in question here, I assume, is whether you can renew your
current year Diamond via DIAD.

I wasn't aware that you could, whether presently or in the past. What
I expect won't change is your ability to renew a lapsing Diamond via
DIAD between Jan 1 and Mar 31 to avoid interruption.

In fact, if I'm not mistaken, it's actually possible to maintain
uninterrupted Diamond by doing DIAD just once every 2 years. I state
that on the basis of my experience with DIAD Mar '05 when my Diamond
was about to lapse ... it gained me 2 more years of Diamond.

- Harry

#10

There seems to be a lot of confusion all around the Harrah's
empire. There were some issues when I earned my DIAD at Bally's AC
in early June, and then my friend had a bad experience at Bally's LV
this past weekend.

He asked at the T.R. desk Saturday evening to confirm the details.
They told him the hours were midnight to midnight. He also asked
about table games and they told him that those points would also
count but that he would never make it to 1800 credits that way
alone. So just after midnight Saturday he began playing $1 DDB
(which is his VP game of choice). He played for about 90 minutes
until I went to bed, then he went to the Pai Gow table for 3 hours.
When he checked his status at 10 the next morning they told him he'd
earned over 800 points and needed another 1000 or so.

That afternoon he played $1 VP again and also had me playing the same
game for him on another machine at the same time. We watched the
reward credits and when we'd earned another 1000 went up to the
desk. He was told that he only had about 1300 for the day.
Eventually we were able to figure out the problem - table games are
not calculated on a midnight-to-midnight clock. We were told that
they were on a 6:00 a.m. reset so his Pai Gow play between 1:30 and
4:30 a.m. was not helping his efforts on Sunday. The person who
initially explained the details did not tell him this, and the person
who told him his balance for the day that morning obviously included
his Pai Gow credits from what turned out to be the day before. My
friend was obviously extremely annoyed. After dinner we went back to
Bally's and got the remaining 500 points to get over 1800 (again!).
When he got the diamond card he spoke to yet another person and
complained again about what had happened. She said the table games
were on a 4:00 a.m. reset! Eventually she was able to find printed
documentation that said both 4:00 a.m. and 6:00 a.m. and nobody
seemed to know which was right. She claimed the newer version of
their manual was the 4:00 version but the manager onsite said no, it
was 6:00 for tables. She finally took his e-mail address and phone
number (since he was leaving early the next morning) and said they
would contact him to confirm.

The big problem is that they just don't seem to know what's going
on. At one point when he checked his balance again before getting
the last 500 credits the first person he spoke to told him he had 200
points for the day (then she "found" the other 1100). Part of this
may be due to the changeover from Caesars, but based on the number of
stories that have appeared on this board, the communication of policy
within Harrah's seems to be sorely lacking. I will say that their
customer service people have seemed to make an effort once there is a
problem - "Valerie" that helped me on the phone with my A.C.
experience was great. And for my friend it all worked out OK because
he hit 4 A's twice, once with kicker while getting his DIAD!

Steve

···

--- In vpFREE@yahoogroups.com, Richard Boozer <reboozer@...> wrote:

I have never seen more confusion than at Caesars TR.
I had a problem with getting my Connection Card $
xfered to TR credits. I was told at their booth in
June 2006 that I had not gotten my Caesars Palace
Connection Card at Caesars, had never played at
Caesars, and had never had comp $ at Caesars. All
were absloutely absurd since I got my card at Caesars,
played at Caesars and verified my comp $ at the
Caesars kiosk in Jan 2006. I was lucky to get an
email to a nice Total Rewards Supervisor at Caesars
Palace LV and he/she fixed my problem on 6/23/06.

The name is Marifel Atud, AtudM@..., or
702-731-7084. Maybe he/she can give you a straight
answer! Hope he/she doesn't mind me posting his/her
contact info! All the best. REB