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CC Times - Nevada Court Rules Against Slot Player
It was a smaller amount, but I know of a casino that paid someone in a
fairly similar situation. Someone had played many hours and lost
thousands of dollars on a progressive at the Las Vegas Hilton. He had
his machine saved, but an employee mistakenly opened it and gave it to
someone else, who quickly hit the progressive. I heard that they only
refunded his loss, not paid him the jackpot.
Tom Robertson wrote:
It was a smaller amount, but I know of a casino that paid someone in a
fairly similar situation. Someone had played many hours and lost
thousands of dollars on a progressive at the Las Vegas Hilton. He had
his machine saved, but an employee mistakenly opened it and gave it to
someone else, who quickly hit the progressive. I heard that they only
refunded his loss, not paid him the jackpot.
There is something to be said about trying to appease a customer for an inconvenience or to make up for an employee blunder; that said, I probably would have offered some sort of a comp to the customer, but there is no way that the customer deserved to be reimbursed for all of his losses. He was no more likely to hit the Royal on that machine than on any other, therefore he had no "investment" in that machine.
Bill Velek