LAS VEGAS In what is being hailed as a major victory for worker's
rights, the Tangiers casino has become the first in Las Vegas to make
tipping after a slot machine jackpot mandatory. Effective April 1,
2008 players will be barred from the casino if theyw receive more
than one slot machine handpay jackpot of over $1200 and don't give a
tip to the slot machine attendant. According to slot director Dennis
Sanders: "This policy isn't being introduced to boost (the casino's)
bottom line, because it won't. Gratuities will go to our employees,
not the casino. This policy is going to help our employees."
Employees at the casino are, for the most part, pleased with this
announcement. While some customers may feel that the policy is
intrusive, slot machine attendant Sandra Fienstien doesn't see it
that way. "Most etiquette guides reccomend a gratuity of 20% at a
restaurant. We're simply asking for 10%." Sandra went on to describe
an incident in early 2007 where a player won a $2,000,000 jackpot and
gave a tip of only $20,000; not the $200,000 recommended. "If you had
a $50 meal at a resaurant, would you think a 1% tip of 50 cents would
be enough? Of course not."
Jackpot winning players will be given one notice about the mandatory
tipping policy. After that, the casino will bar the player, which is
allowed under Nevada law. According to slot director Sanders: "We can
refuse to serve customers, just as a restaurant would refuse service
to bad tippers."
New technology has made slot attendants' jobs more demanding.
However, most slot attendants only make minimum wage. Slot attendant
Fienstien went on to say: "With Ticket-In Ticket-Out (TITO)
technology, we now have to do much of the work that used tobe done in
the hard count room. Does the waiter who makes a 20% percent tip also
have to cook the meal and wash the dishes? Hopefully, this new policy
will let our players know just how hard we work."
Other Las Vegas casinos, including the Montecito, are expected to
consider implementing similar policies in the near future.
Replies appreciated.
