vpFREE2 Forums

Can anything be done when the casino cheats you ?

#1

Last August , I was playing at the Horseshoe Tunica. I played a $5
(with max coin in) progressive slot machine (not VP) for a little over
8 hours straight . MY CARD WAS IN AND IT WAS REGISTERING THE POINTS
ON THE MACHINE . Upon leaving the machine, it read that I had earned
over 12,000 points for that session of play.
I went to the player's club to cash out the cash back that I should
have earned . I was told they showed nothing for me. NO PLAY...NO
COMPS...NO CASH BACK. I reported the problem and showed them the
machine I had been playing. I recorded the numbers off the side of
the machine. I was told this would be investigated and they would
contact me. THIS WAS 6 MONTHS AGO ! They have done nothing to date
but give me the-run-around . They do not respond to messages left or
return my calls.
I figure that I lost close to $300.00 in cash back plus the points I
earned (toward play rating) and comp dollars. Of course, I lost a lot
of money just playing the machine itself for 8 hours but losing is one
thing being cheated is another.
Seems like their camera film could verify that I was there playing
for the 8 hours as I said if they doubted my story.
Has anything like this ever happened to any of you guys ? If so,
what can be done about it?
  Thanks in advance for your help.

Nita

#2

Last August , I was playing at the Horseshoe Tunica. I played a $5
(with max coin in) progressive slot machine (not VP) for a little over
8 hours straight . MY CARD WAS IN AND IT WAS REGISTERING THE POINTS
ON THE MACHINE . Upon leaving the machine, it read that I had earned
over 12,000 points for that session of play.
I went to the player's club to cash out the cash back that I should
have earned . I was told they showed nothing for me. NO PLAY...NO
COMPS...NO CASH BACK. I reported the problem and showed them the
machine I had been playing. I recorded the numbers off the side of
the machine. I was told this would be investigated and they would
contact me. THIS WAS 6 MONTHS AGO ! They have done nothing to date
but give me the-run-around . They do not respond to messages left or
return my calls.
I figure that I lost close to $300.00 in cash back plus the points I
earned (toward play rating) and comp dollars. Of course, I lost a lot
of money just playing the machine itself for 8 hours but losing is one
thing being cheated is another.
Seems like their camera film could verify that I was there playing
for the 8 hours as I said if they doubted my story.
Has anything like this ever happened to any of you guys ? If so,
what can be done about it?
Thanks in advance for your help.

Nita

This has happened to me many times in Nevada. The Gaming Commission
has always been very helpful. With the careful documentation of my
play, how many points I made, and when that I've provided them with,
they've always ruled in my favor and I've always gotten the points.
Is there anything like that in Mississippi? The laws might be
different there.

#3

ab4nita wrote:

Last August , I was playing at the Horseshoe Tunica ... MY CARD WAS
IN AND IT WAS REGISTERING THE POINTS ON THE MACHINE ... I was told
they showed nothing for me ... I was told this would be investigated
and they would contact me. THIS WAS 6 MONTHS AGO! ... They do not
respond to messages left or return my calls.
Has anything like this ever happened to any of you guys ? If so,
what can be done about it?

I might offer up several points of advice (particularly if provided
more information of what has specifically transpired to date -- who
you've contacted, on what dates, in what form, etc.)

However, the most critical thing that's not discussed here is any
attempt to resolve this through a host as your key point of contact.
You're talking serious play and a host is who ideally should have
incentive to assist in resolving this (although, since we're talking
Harrah's, I suppose there's some question about this).

If you've approached a host (understanding that they aren't likely to
be able to do anything about it themselves, but are in an ideal
position from which to pursue/follow up on this), then you should be
in contact with their manager.

- Harry

#4

HI Nita,

This is a real horror story! I certainly hope that the Horseshoe
makes good post-haste, on all benefits that are owed to you.

Though I do not play at the $5 denom. and have never experienced
such egregious behavior, I have, on a much lesser scale, encountered
some unfair and unpleasant treatment.

My suggestion would be to email a throughly documented and detailed
letter of your grievances to the VP/Slot Manager at the Horseshoe
Tunica, copying the post to General Manager of the hotel.

If you have past playing history at the Horseshoe, at your level of
play, this should elicit an immediate answer and offer to redress
your problem.

If this is not IMMEDIATELY forthcoming, I would re-send the email
again, stating in bold letters, "2nd Request, Please respond by---.
If I do not hear from you by that date, I will contact the State
Casino Gaming Commission."

I would think that these actions would result in both an apology and
a restoration of your lost benefits. However, you should be aware
that it could also result in your becoming an "unwelcome guest" at
the Horseshoe, in the future.

I wish you luck!
-Babe-

···

===================================================
--- In vpFREE@yahoogroups.com, "ab4nita" <ab4nita@...> wrote:

Last August , I was playing at the Horseshoe Tunica. I played a $5
(with max coin in) progressive slot machine (not VP) for a little
over 8 hours straight . MY CARD WAS IN AND IT WAS REGISTERING THE
POINTS ON THE MACHINE . Upon leaving the machine, it read that I
had earned over 12,000 points for that session of play. I went to
the player's club to cash out the cash back that I should have
earned . I was told they showed nothing for me. NO PLAY...NO
COMPS...NO CASH BACK.

I reported the problem and showed them th machine I had been
playing..........THIS WAS 6 MONTHS AGO ! They have done nothing to
date............................
................. They do not respond to messages left or return my
calls.

I figure that I lost close to $300.00 in cash back plus the points
I earned (toward play rating) and comp dollars. Of course, I lost a
lot of money just playing the machine itself for 8 hours but losing
is one thing being cheated is another.................
   
Nita

#5

Thanks for the response. I have talked to host, players club supervisor, slot floor manager, etc and the person supposedly in charge of such a complaint is a Ms. Nelson. I spoke with her twice. Last in November, when I was told the process was slow due the storms hitting the MS coast area. What that had to with it I am not sure but in trying to be polite , I thanked her and told her I looked forward to hearing from her soon concerning my problem. To date, she has never contacted me again. I have phoned her many times but I'm told she isn't there or I get a voice mail. Needless to say, she never replies to my call messages. Recently, the Player's Club supervisor told me that she would send an e-mail on my behalf concerning this. Still nothing !
  
I am not a real regular player at the Horseshoe but do have a Harrah's diamond card. Needless to say, I refuse to play there again unless my matter gets the proper attention.
  
Oh ! By the way, I was told by the Player's Club Manager that this had happened to others since the switch over from Horseshoe to Harrah's and I was not the only one waiting on a verdict .
  
  I even checked my other Harrah's accounts to see if, by chance, my play went into there systems but it did not.
  
  Would the MS Gaming Commission do anything about this ?
  
  Thank u again !
  
  Nita

  > Last August , I was playing at the Horseshoe Tunica ... MY CARD WAS
  > IN AND IT WAS REGISTERING THE POINTS ON THE MACHINE ... I was told
  > they showed nothing for me ... I was told this would be investigated
  > and they would contact me. THIS WAS 6 MONTHS AGO! ... They do not
  > respond to messages left or return my calls.
  > Has anything like this ever happened to any of you guys ? If so,
  > what can be done about it?
  
  I might offer up several points of advice (particularly if provided
  more information of what has specifically transpired to date -- who
  you've contacted, on what dates, in what form, etc.)
  
  However, the most critical thing that's not discussed here is any
  attempt to resolve this through a host as your key point of contact.
  You're talking serious play and a host is who ideally should have
  incentive to assist in resolving this (although, since we're talking
  Harrah's, I suppose there's some question about this).
  
  If you've approached a host (understanding that they aren't likely to
  be able to do anything about it themselves, but are in an ideal
  position from which to pursue/follow up on this), then you should be
  in contact with their manager.
  
  - Harry
  
    vpFREE Links: http://members.cox.net/vpfree/Links.htm
  
          SPONSORED LINKS
                                                        Online gambling Outdoor recreation Recreation software Gambling

···

Harry Porter <harry.porter@verizon.net> wrote: ab4nita wrote:
        
---------------------------------
    YAHOO! GROUPS LINKS
  
    Visit your group "vpFREE" on the web.
     
    To unsubscribe from this group, send an email to:
vpFREE-unsubscribe@yahoogroups.com
     
    Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
  
---------------------------------
  
---------------------------------
Relax. Yahoo! Mail virus scanning helps detect nasty viruses!

[Non-text portions of this message have been removed]

#6

Hi!
  
  Thank u kindly for your response and advice . This has been quite an annoying ordeal for me. I am not a regular player at the Horseshoe but do have Harrah's diamond status. Thanks again for your helpful input.
  
  Nita

jackessiebabe <jackessiebabe@yahoo.com> wrote: HI Nita,
  
  This is a real horror story! I certainly hope that the Horseshoe
  makes good post-haste, on all benefits that are owed to you.
  
  Though I do not play at the $5 denom. and have never experienced
  such egregious behavior, I have, on a much lesser scale, encountered
  some unfair and unpleasant treatment.
  
  My suggestion would be to email a throughly documented and detailed
  letter of your grievances to the VP/Slot Manager at the Horseshoe
  Tunica, copying the post to General Manager of the hotel.
  
  If you have past playing history at the Horseshoe, at your level of
  play, this should elicit an immediate answer and offer to redress
  your problem.
  
  If this is not IMMEDIATELY forthcoming, I would re-send the email
  again, stating in bold letters, "2nd Request, Please respond by---.
  If I do not hear from you by that date, I will contact the State
  Casino Gaming Commission."
  
  I would think that these actions would result in both an apology and
  a restoration of your lost benefits. However, you should be aware
  that it could also result in your becoming an "unwelcome guest" at
  the Horseshoe, in the future.
  
  I wish you luck!
  -Babe-

···

===================================================
  --- In vpFREE@yahoogroups.com, "ab4nita" <ab4nita@...> wrote:
  
  Last August , I was playing at the Horseshoe Tunica. I played a $5
  (with max coin in) progressive slot machine (not VP) for a little
  over 8 hours straight . MY CARD WAS IN AND IT WAS REGISTERING THE
  POINTS ON THE MACHINE . Upon leaving the machine, it read that I
  had earned over 12,000 points for that session of play. I went to
  the player's club to cash out the cash back that I should have
  earned . I was told they showed nothing for me. NO PLAY...NO
  COMPS...NO CASH BACK.
  
  I reported the problem and showed them th machine I had been
  playing..........THIS WAS 6 MONTHS AGO ! They have done nothing to
  date............................
  ................. They do not respond to messages left or return my
  calls.
  
  I figure that I lost close to $300.00 in cash back plus the points
  I earned (toward play rating) and comp dollars. Of course, I lost a
  lot of money just playing the machine itself for 8 hours but losing
  is one thing being cheated is another.................
     
   Nita
  
    vpFREE Links: http://members.cox.net/vpfree/Links.htm
  
          SPONSORED LINKS
                                                        Online gambling Outdoor recreation Recreation software Gambling
        
---------------------------------
    YAHOO! GROUPS LINKS
  
    Visit your group "vpFREE" on the web.
     
    To unsubscribe from this group, send an email to:
vpFREE-unsubscribe@yahoogroups.com
     
    Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
  
---------------------------------
  
__________________________________________________
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com

[Non-text portions of this message have been removed]

#7

This is a known problem at other Harrahs properties as well. It seems
there's some sort of problem with the buffer in the card readers on the
machines getting overloaded once a certain number of points are
earned. As a result, NO points get transferred to the main server.

I would suggest to anyone who plays lengthy sessions at Harrahs to pull
your card every 500 base points or so to let the points 'download' into
the central server, then reinsert and continue playing.

Even if they credit your account manually, it's very doubtful it will
qualify as "real" play which will mean you won't get the usual mailed
marketing offers you deserve.

This is certainly an issue that should be reported to the Mississippi
Gaming Commission. The same problem occurred to many players at
Harrahs Tunica, so there's a chance someone at Gaming is already
familiar with this sort of problem.

They don't call it Total ScRewards for nothing! :wink:

···

--- In vpFREE@yahoogroups.com, "ab4nita" <ab4nita@...> wrote:

Last August , I was playing at the Horseshoe Tunica. I played a $5
(with max coin in) progressive slot machine (not VP) for a little over
8 hours straight . MY CARD WAS IN AND IT WAS REGISTERING THE POINTS
ON THE MACHINE . Upon leaving the machine, it read that I had earned
over 12,000 points for that session of play.
I went to the player's club to cash out the cash back that I should
have earned . I was told they showed nothing for me. NO PLAY...NO
COMPS...NO CASH BACK.

#8

<<I would suggest to anyone who plays lengthy sessions at Harrahs to pull
your card every 500 base points or so to let the points 'download' into
the central server, then reinsert and continue playing. >>

I'm starting to do that regularly at other places where we now play at higher denominations - in case I haven't noticed it is a problem. I know it is a problem at the Palms and also at Terribles. Has anyone noticed this at other places?

···

________________________________________
Jean $�ott - http://www.FrugalGambler.biz
  Tax time is coming up - groan! "Tax Help
   for the Frugal Gambler" can answer many
   of your questions!

#9

I have played long sessions at harrahs laughlin and never had a problem and didnt pull my card, wonder if that would have any effect on reward points as they go by time also besides coin in and type of game

Jean Scott <QueenofComps@frugalgambler.biz> wrote: <<I would suggest to anyone who plays lengthy sessions at Harrahs to pull
your card every 500 base points or so to let the points 'download' into
the central server, then reinsert and continue playing. >>

I'm starting to do that regularly at other places where we now play at
higher denominations - in case I haven't noticed it is a problem. I know
it is a problem at the Palms and also at Terribles. Has anyone noticed
this at other places?

···

________________________________________
Jean $¢ott - http://www.FrugalGambler.biz
  Tax time is coming up - groan! "Tax Help
   for the Frugal Gambler" can answer many
   of your questions!

vpFREE Links: http://members.cox.net/vpfree/Links.htm

  SPONSORED LINKS
        Online gambling Outdoor recreation Recreation software Gambling
    
---------------------------------
  YAHOO! GROUPS LINKS

    Visit your group "vpFREE" on the web.
    
    To unsubscribe from this group, send an email to:
vpFREE-unsubscribe@yahoogroups.com
    
    Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.

---------------------------------
  
---------------------------------
Yahoo! Autos. Looking for a sweet ride? Get pricing, reviews, & more on new and used cars.

[Non-text portions of this message have been removed]

#10

I had the problem at Caesars a few weeks ago, and I had the problem at the Silver Legacy (in Reno).

Jean Scott <QueenofComps@frugalgambler.biz> wrote: Has anyone noticed
this at other places?

···

---------------------------------
Yahoo! Autos. Looking for a sweet ride? Get pricing, reviews, & more on new and used cars.

[Non-text portions of this message have been removed]

#11

Would the Gaming Control Board be interested in this malfunction ??
I would think so.

#12

I'm starting to do that regularly at other places where we now play

at higher denominations - in case I haven't noticed it is a problem.
I know it is a problem at the Palms and also at Terribles. Has anyone
noticed this at other places?

Getting a zero play rating from the computer after an extended carded
session happens often enough that it is something to be concerned
about. After getting burned a couple of times early in my VP career, I
developed a habit of just automatically pulling my card every 1/2 hour
or so. It slows you down for a minute, but it's better than spending
time arguing with the slot club people over a huge block of lost points.

EE

···

--- In vpFREE@yahoogroups.com, "Jean Scott" <QueenofComps@...> wrote:

#13

Would you happen to know if one can just go into the offices of the MS Gaming Commission and file their complaint ? Or would it have to be done through mail correspondence?
  
  I'm still getting the run-around at the Horseshoe and my calls are never even returned .
  
  Nita

jackessiebabe <jackessiebabe@yahoo.com> wrote: HI Nita,
  
  This is a real horror story! I certainly hope that the Horseshoe
  makes good post-haste, on all benefits that are owed to you.
  
  Though I do not play at the $5 denom. and have never experienced
  such egregious behavior, I have, on a much lesser scale, encountered
  some unfair and unpleasant treatment.
  
  My suggestion would be to email a throughly documented and detailed
  letter of your grievances to the VP/Slot Manager at the Horseshoe
  Tunica, copying the post to General Manager of the hotel.
  
  If you have past playing history at the Horseshoe, at your level of
  play, this should elicit an immediate answer and offer to redress
  your problem.
  
  If this is not IMMEDIATELY forthcoming, I would re-send the email
  again, stating in bold letters, "2nd Request, Please respond by---.
  If I do not hear from you by that date, I will contact the State
  Casino Gaming Commission."
  
  I would think that these actions would result in both an apology and
  a restoration of your lost benefits. However, you should be aware
  that it could also result in your becoming an "unwelcome guest" at
  the Horseshoe, in the future.
  
  I wish you luck!
  -Babe-

···

===================================================
  --- In vpFREE@yahoogroups.com, "ab4nita" <ab4nita@...> wrote:
  
  Last August , I was playing at the Horseshoe Tunica. I played a $5
  (with max coin in) progressive slot machine (not VP) for a little
  over 8 hours straight . MY CARD WAS IN AND IT WAS REGISTERING THE
  POINTS ON THE MACHINE . Upon leaving the machine, it read that I
  had earned over 12,000 points for that session of play. I went to
  the player's club to cash out the cash back that I should have
  earned . I was told they showed nothing for me. NO PLAY...NO
  COMPS...NO CASH BACK.
  
  I reported the problem and showed them th machine I had been
  playing..........THIS WAS 6 MONTHS AGO ! They have done nothing to
  date............................
  ................. They do not respond to messages left or return my
  calls.
  
  I figure that I lost close to $300.00 in cash back plus the points
  I earned (toward play rating) and comp dollars. Of course, I lost a
  lot of money just playing the machine itself for 8 hours but losing
  is one thing being cheated is another.................
     
   Nita
  
    vpFREE Links: http://members.cox.net/vpfree/Links.htm
  
          SPONSORED LINKS
                                                        Online gambling Outdoor recreation Recreation software Gambling
        
---------------------------------
    YAHOO! GROUPS LINKS
  
    Visit your group "vpFREE" on the web.
     
    To unsubscribe from this group, send an email to:
vpFREE-unsubscribe@yahoogroups.com
     
    Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
  
---------------------------------
  
__________________________________________________
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com

[Non-text portions of this message have been removed]

#14

Hi Nita,

If I were you, I would PHONE the MS Gaming Commission. They will be
able to outline the proper procedure for filing a protest.

I would think that they would act on a complaint of this nature.

Good Luck!
-Babe-

···

===================================================
--- In vpFREE@yahoogroups.com, anita walker <ab4nita@...> wrote:

Would you happen to know if one can just go into the offices of the
MS Gaming Commission and file their complaint ? Or would it have
to be done through mail correspondence?
  
I'm still getting the run-around at the Horseshoe and my calls are
never even returned .
   Nita

jackessiebabe <jackessiebabe@...> wrote:

My suggestion would be to email a throughly documented and
detailed letter of your grievances to the VP/Slot Manager at the
Horseshoe in Tunica, copying the post to General Manager of the
hotel. If you have past playing history at the Horseshoe, at your
level of play, this should elicit an immediate answer and offer
to redress your problem.

If this is not IMMEDIATELY forthcoming, I would re-send the email
again, stating in bold letters, "2nd Request, Please respond by---.
If I do not hear from you by that date, I will contact the State
Casino Gaming Commission.