vpFREE2 Forums

misscraps · January 14, 2020, 5:08pm

I've recently run into the Beverage Ambassadors who seem to be in various
Harrah's locations such as Paris and Harrah,s. They seem to approach people in
or near the high roller areas. As a woman, it never occurred to me that the
Beverage Ambassadors were anything other than what they represented
themselves as -- some mid-range employees whose job it was to check on beverage
service, to make sure the cocktail staff was doing their jobs. Pimps of some
sort? Then why approach women -- just stick to the men. I also received a Thank
you note from at least 1 of them, maybe 2. They did politely ask about my
trip, where I was from, and so on.

I think maybe you guys were reading too much into their friendly ways.

My question about these people is a little different. If you are going to
have a Beverage Ambassador or whatever to check on beverage service, why not
higher someone as just a "Customer Service representative" to ask you how your
total service is - do you like the chairs, the beverage service, the type of
slot machines, the hosts, the promotions? I'd think the results of such a
person would be extremely helpful to a casino! (not to mention to the players)

[Non-text portions of this message have been removed]

Jacob · January 14, 2020, 6:35pm

My question about these people is a little different. If you are

going to

have a Beverage Ambassador or whatever to check on beverage

service, why not

higher someone as just a "Customer Service representative" to ask

you how your

total service is - do you like the chairs, the beverage service,

the type of

slot machines, the hosts, the promotions? I'd think the results

of such a

person would be extremely helpful to a casino! (not to mention to

the players)

I hate to be the first to bring this up. What happens if they start
walking around with a blackberry or something else to check your play
before giving that drink?

Oh, we are sorry but you have only been playing for 5 minutes, you
need to play for another 25 minutes before we can give you that gin
and tonic. Cutting out some of the free drinks can put more money in
the coffers.

···

--- In vpFREE@yahoogroups.com, misscraps@... wrote:

Charles · January 14, 2020, 6:35pm

What a concept; casinos listening to their customers. Seriously, I
do what you describe all the time at Red Rock when service is a
little lacking. Turn on the service light; request a supervisor; and
politely explain that I have been playing for x amount of time and
have yet to see a waitress. Which means other players haven't seen a
waitress either. Not only as a customer, but also as a shareholder,
this is not acceptable for the so-called flagship property in the
Station family.

Semi-related is something that happened last night while playing at
Red Rock. A waitress come by and I order a Red Rock (a drink I
named: Ketel One vodka, Bacradi 151 rum, cranberry juice, orange
juice). The waitress responds what is that? I describe it and she
says "we don't comp 151". I started laughing and replied I get the
drink all the time; the bartender will know it.

So she brings it and apologizes, saying it was her mistake, which
impressed me. But it got me thinking about what liquors a casino
will not comp.

I've recently run into the Beverage Ambassadors who seem to be in

various

Harrah's locations such as Paris and Harrah,s. They seem to

approach people in

or near the high roller areas. As a woman, it never occurred to

me that the

Beverage Ambassadors were anything other than what they

represented

themselves as -- some mid-range employees whose job it was to

check on beverage

service, to make sure the cocktail staff was doing their jobs.

Pimps of some

sort? Then why approach women -- just stick to the men. I also

received a Thank

you note from at least 1 of them, maybe 2. They did politely ask

about my

trip, where I was from, and so on.

I think maybe you guys were reading too much into their friendly

ways.