In a message dated 10/10/06 1:01:41 PM US Mountain Standard Time,
fromthevault@yahoo.com writes:
···
What a concept; casinos listening to their customers. Seriously, I
do what you describe all the time at Red Rock when service is a
little lacking. Turn on the service light; request a supervisor; and
politely explain that I have been playing for x amount of time and
have yet to see a waitress. Which means other players haven't seen a
waitress either. Not only as a customer, but also as a shareholder,
this is not acceptable for the so-called flagship property in the
Station family.
*****
I would be curious if a casino has an optimum cycle time established for
cocktailers. I would hope 15-20 minutes would be ideal. I wonder if there is any
"time study" industry info out there? What frequency is optimal for the
corporate bottom line juggling labor and cost of goods versus customer action?
Some joints a cocktailer will do two or more separate circuits. Some joints
there is a relief/floater cocktailer who will do one or two loops per break
given. Other joints, seem to not worry about customers during breaks.
In Laughlin I have seen that one cocktailer has the whole joint (Golden
Nugget or Pioneer) to herself on the graveyard, at least for the 4-5 to 8-9 am
window.
My experience is the table games have better/more frequent service (at least
in Laughlin) than machine players.
Comments?
BS
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