vpFREE2 Forums

Bad hosts in AC do it again....

#1

We are heading home from 7* event.... Last night found out from a friend that Caesars Atlantic City (maybe other AC casinos too) give 7* members $100 spa credit once a quarter, services or product. Also some sort of once a year special spa comp, maybe $400 or more (not sure on that). No one told us! I was just at spa earlier in day and used up comps.

Why didn't spa mention it? (yep told them I was 7*). Worse, my host (hosts on several visits!) didn't mention anything. Also, Harrahs.com website only lists golf under 7* amenities. 2500 or so 7* people in town for 7* Signature Event, and no mention of any of this in their promotion for it either. I'm not sure when these spa benefits started, but apparently some time ago. I was there last Oct too, and both my husband and I are 7*.

I'm burning mad, and so are some friends of mine, and maybe now you are too!

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Another host glitch, among many, my friends had their host arrange a special ride to AC, and were supposed to be getting a SUV to go back to airport, since they had unusual load of luggage. Arrived at valet this morning...no SUV, no limo, just get on a huge bus (with everyone else).

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More to come on Atlantic City event soon. I'll just say a lot of it was poorly designed, but Diana Ross was excellent! (and rumors about her lip-syncing due to not gear performance at Palazzo in Vegas a few years ago not true).

#2

--- In vpFREE@yahoogroups.com, Misscraps <misscraps@..Last night found out from a friend that Caesars Atlantic City (maybe other AC casinos too) give 7* members $100 spa credit once a quarter, services or product. Also some sort of once a year special spa comp, maybe $400 or more (not sure on that). No one told us! I was just at spa earlier in day and used up comps.

Why didn't spa mention it? (yep told them I was 7*). Worse, my host (hosts on several visits!) didn't mention anything. >
I'm burning mad, and so are some friends of mine, and maybe now you are too!
------
Another host glitch, among many, my friends had their host arrange a special ride to AC, and were supposed to be getting a SUV to go back to airport, since they had unusual load of luggage. Arrived at valet this morning...no SUV, no limo, just get on a huge bus (with everyone else).

  What difference does it make ? All I read about are these numerous screw ups, cut backs, in many cases poorly run affairs and still many board members continue to patronize even to the tune of 7*. Why do you do this ? And why wouldn't they continue this policy if many customers still play in their casinos ?

  A few years ago, in discussing the leaner economic times with a suit at the Borg, he said to me "..what we know we will always have is a group of players who will come to us no matter what we cut back on..this is the group we will get our money from.."
   Congrats to all the Czr.Ent. players who also fall into this group !!

  Larry F.

#3

Misscraps complained about not being told that her 7 Star status entitled her to some spa benefits. Casino employees --- whether hosts, spa employees, dealers, booth workers, etc. --- respond to such things as politeness, good manners, and appropriate tips. If you treat people well, they will go out of their way to see you get every last benefit you deserve --- and then some. If you treat people badly, it's easy for them to "forget" to tell you about something that would be your interest to know. Some people have nice things done to them all of the time. Some people get the short end of the stick much of the time. It's usually not random as to who is treated well and who is treated badly. When things don't go your way, I encourage you to examine your own behavior to see if you can figure out why it happened. Once you look at it from that angle, you usually can figure out the reason why something bad happened to you. And possibly you can change your behavior so it doesn't happen to you again. If you regularly take the attitude of "those SOBs screwed me over again," you'll probably find the bad things continuing to happen to you in the future. It will look to you like people have it in for you --- when in actuality you're bringing it on yourself. I certainly wasn't in the women's spa when Misscraps experienced her incident. I have no idea what she did or didn't do (if anything) to trigger this. My response here is more about these types of things in general rather than her case in particular. Bob
  
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#4

Very well said! This advice could apply in all aspects of life.

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--- In vpFREE@yahoogroups.com, Bob Dancer <bobdancervp@...> wrote:

Misscraps complained about not being told that her 7 Star status entitled her to some spa benefits. Casino employees --- whether hosts, spa employees, dealers, booth workers, etc. --- respond to such things as politeness, good manners, and appropriate tips. If you treat people well, they will go out of their way to see you get every last benefit you deserve --- and then some. If you treat people badly, it's easy for them to "forget" to tell you about something that would be your interest to know. Some people have nice things done to them all of the time. Some people get the short end of the stick much of the time. It's usually not random as to who is treated well and who is treated badly. When things don't go your way, I encourage you to examine your own behavior to see if you can figure out why it happened. Once you look at it from that angle, you usually can figure out the reason why something bad happened to you. And possibly you can change your behavior so it doesn't happen to you again. If you regularly take the attitude of "those SOBs screwed me over again," you'll probably find the bad things continuing to happen to you in the future. It will look to you like people have it in for you --- when in actuality you're bringing it on yourself. I certainly wasn't in the women's spa when Misscraps experienced her incident. I have no idea what she did or didn't do (if anything) to trigger this. My response here is more about these types of things in general rather than her case in particular. Bob
  
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