The Atlantis used to mail out single offers to joint accounts. Now they seem to mail offers to both parties on joint accounts. One side effect of this is that some couples get more offers than they used to (each party gets offers now), but some couples may stop getting offers entirely (because separately neither play qualifies for an offer, where combined their play used to qualify).
Their tournaments now fill up very early, partly because more couples have both players playing. Calling 3 weeks in advance for one of them got us put on a wait list.
Atlantis also changed their comp and host system a while ago. It now seems that they use a rolling 12 month system for determining tier level and comps, which wasn't the case a couple of years ago (there was originally no well defined tier system). They also seem to have more specific thresholds than they used to, and the hosts seem to have a lot less latitude than they used to. As they are very busy all the time, they seem to be a lot less customer oriented than they used to be. If you aren't a well known regular, you get snubbed in the high limit area - they used to be very welcoming to new faces.
The slot attendants seem to be very understaffed, and in some areas waiting 1/2 hour for an attendant to come is common. In one case I had a ticket that didn't spit out of the machine, so the machine is giving it's "smoke alarm" beep every few seconds driving everyone in the vicinity nuts. The nearby bar called twice to have a slot attendant sent over, but none were forthcoming. I wasn't going to leave my machine because I was cashing out a large ticket. Eventually someone else left their slot machine and practically had to drag a slot attendant over by the arm to deal with a 5 second issue.
I can't say that the Atlantis will feel much impact from the decline in quality of their service, right now they seem to be doing record business. But if there's another downturn in the casino business, they may find that they've lost a good chunk of their customers who are now looking elsewhere.
The Peppermill lost a lot of business to the Atlantis when they had customer service problems a while back, but they did a major push to resolve those issues, and right now the Peppermill seems to be doing a much better job, and they seem to have better promotions in general. A number of players seem to be getting turned off at the Atlantis and going back to the Peppermill now.
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