After more than 6 weeks, and never a call from them, I have been informed that Charlie's will not give me the comps and cashback that I earned during the four months I was playing on someone else's card. They say that because they have me in their system as William and they only have one Bill that it is my fault I asked for a replacement card and told them my name was Bill. So they are not responsible for giving my play to someone else.
It shows how much they care about doing right by their customers.
Bill