vpFREE2 Forums

Anyone ever been lectured by the players club for "not playing right"?

#1

This happened recently at a casino which will remain nameless, but
which we'll call the "you'd Better Play" casino. First, some
background information. This place does not have what you would
call great VP. The best available games are just marginally OK, and
the bounceback mailers are not very inspiring. Frequent play there
cannot possibly be justified - unless you want to lose. It takes
about 3 or 4 months worth of bounceback free play to gain any sort
of decent mathematical advantage from a single day of play - so
that's what I do. Play heavy one single day, then collect the free
play for the next several months until the mailers just about dry
up, then repeat. I wouldn't bother with this place at all except
that it does add roughly $1000 to my yearly expectation, and it's
reasonably convenient to drop in and collect when I'm passing by on
the way to other casinos in the area, so it remains on my list of
stops, for now.

This place has started to "lock" players cards of people who collect
free play without additional play. One has to visit the players
club to get your card reset, which is a pain. (It also serves to
thwart certain players who have "multiple personality disorder", but
I don't use that approach.) Anyway, I'm at the players club booth
to get my card unlocked for the umpteenth time, and the booth person
proceeds to read me a prepared statement from her computer screen.
To summarize, she said in so many words that I was being a bad boy
for collecting free play without further play, that the casino
expected players to keep playing beyond just the free play amount,
and that if I kept doing what I was doing, bad things could happen,
like my mail being cut off.

While none of what she said was any news to me, I could not believe
that the casino would come right out and say it - from a prepared
script no less. (Apparently I'm not the only person using this
approach at this casino if they had gone to the trouble to create a
prepared statement.) Normally, if they really don't like your
style, they'll just stop your mail completely, or drop your offers
down to something extremely low like $5 per month, so that you will
go away. They don't normally give you a schoolboy lecture first.
Casinos seem to be getting more and more bold with their "customer
must lose every visit" attitude. Eventually, casinos will consist
of nothing but a small building with a mail slot in the front door
where you can simply drop off some money on your way down the road.
:slight_smile:

Has anyone else here been given a similar "you're not playing right"
lecture for their VP play?

EE

#2

---I don't understand keeping the casino nameless. Let's put it out
there. I had something similar happen at the Tuscany. Play every week
or no more mailer. I told them no more mailer that I will play when I
want and not when you want.

This happened recently at a casino which will remain nameless, but
which we'll call the "you'd Better Play" casino. First, some
background information. This place does not have what you would
call great VP. The best available games are just marginally OK,

and

the bounceback mailers are not very inspiring. Frequent play there
cannot possibly be justified - unless you want to lose. It takes
about 3 or 4 months worth of bounceback free play to gain any sort
of decent mathematical advantage from a single day of play - so
that's what I do. Play heavy one single day, then collect the free
play for the next several months until the mailers just about dry
up, then repeat. I wouldn't bother with this place at all except
that it does add roughly $1000 to my yearly expectation, and it's
reasonably convenient to drop in and collect when I'm passing by on
the way to other casinos in the area, so it remains on my list of
stops, for now.

This place has started to "lock" players cards of people who

collect

free play without additional play. One has to visit the players
club to get your card reset, which is a pain. (It also serves to
thwart certain players who have "multiple personality disorder",

but

I don't use that approach.) Anyway, I'm at the players club booth
to get my card unlocked for the umpteenth time, and the booth

person

proceeds to read me a prepared statement from her computer screen.
To summarize, she said in so many words that I was being a bad boy
for collecting free play without further play, that the casino
expected players to keep playing beyond just the free play amount,
and that if I kept doing what I was doing, bad things could happen,
like my mail being cut off.

While none of what she said was any news to me, I could not believe
that the casino would come right out and say it - from a prepared
script no less. (Apparently I'm not the only person using this
approach at this casino if they had gone to the trouble to create a
prepared statement.) Normally, if they really don't like your
style, they'll just stop your mail completely, or drop your offers
down to something extremely low like $5 per month, so that you will
go away. They don't normally give you a schoolboy lecture first.
Casinos seem to be getting more and more bold with their "customer
must lose every visit" attitude. Eventually, casinos will consist
of nothing but a small building with a mail slot in the front door
where you can simply drop off some money on your way down the road.
:slight_smile:

Has anyone else here been given a similar "you're not playing

right"

···

lecture for their VP play?

EE

#3

It's too recent - someone at the casino might put 2+2 together. But
it's not in Nevada.

EE

···

--- In vpFREE@yahoogroups.com, "bdhabm" <bdhabm@...> wrote:

---I don't understand keeping the casino nameless. Let's put it out
there.>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

#4

Julie Hall removed me from the mailing list for continuing to play the
same amount once weekly when they changed from weekly to twice weekly
bounceback mailers, even though the total weekly amount (one half each
day) was unchanged. She is by far the stupidist casino marketing person
in Las Vegas. Don't waste you breath on her.

···

--- In vpFREE@yahoogroups.com, "bdhabm" <bdhabm@...> wrote:

---I had something similar happen at the Tuscany. Play every week
or no more mailer. I told them no more mailer that I will play when I
want and not when you want.
>

#5

Try to get it in writing or record it and send it to gaming, local
news outlets and corporate. Casinos can't shake down their customers.

···

--- In vpFREE@yahoogroups.com, "eecounter" <eecounter@...> wrote:

While none of what she said was any news to me, I could not believe
that the casino would come right out and say it - from a prepared
script no less. (Apparently I'm not the only person using this
approach at this casino if they had gone to the trouble to create a
prepared statement.)

#6

This happened recently at a casino which will remain nameless, but
which we'll call the "you'd Better Play" casino. First, some
background information. This place does not have what you would
call great VP. The best available games are just marginally OK,

and

the bounceback mailers are not very inspiring. Frequent play there
cannot possibly be justified - unless you want to lose. It takes
about 3 or 4 months worth of bounceback free play to gain any sort
of decent mathematical advantage from a single day of play - so
that's what I do. Play heavy one single day, then collect the free
play for the next several months until the mailers just about dry
up, then repeat. I wouldn't bother with this place at all except
that it does add roughly $1000 to my yearly expectation, and it's
reasonably convenient to drop in and collect when I'm passing by on
the way to other casinos in the area, so it remains on my list of
stops, for now.

This place has started to "lock" players cards of people who

collect

free play without additional play. One has to visit the players
club to get your card reset, which is a pain. (It also serves to
thwart certain players who have "multiple personality disorder",

but

I don't use that approach.) Anyway, I'm at the players club booth
to get my card unlocked for the umpteenth time, and the booth

person

proceeds to read me a prepared statement from her computer screen.
To summarize, she said in so many words that I was being a bad boy
for collecting free play without further play, that the casino
expected players to keep playing beyond just the free play amount,
and that if I kept doing what I was doing, bad things could happen,
like my mail being cut off.

While none of what she said was any news to me, I could not believe
that the casino would come right out and say it - from a prepared
script no less. (Apparently I'm not the only person using this
approach at this casino if they had gone to the trouble to create a
prepared statement.) Normally, if they really don't like your
style, they'll just stop your mail completely, or drop your offers
down to something extremely low like $5 per month, so that you will
go away. They don't normally give you a schoolboy lecture first.
Casinos seem to be getting more and more bold with their "customer
must lose every visit" attitude. Eventually, casinos will consist
of nothing but a small building with a mail slot in the front door
where you can simply drop off some money on your way down the road.
:slight_smile:

Has anyone else here been given a similar "you're not playing

right"

lecture for their VP play?

EE

The next time you visit that casino bring a prepared statement about
how much their video poker sux, and read it to the boothling.

···

--- In vpFREE@yahoogroups.com, "eecounter" <eecounter@...> wrote:

#7

Any indication of how much they expected you to play above the required
amount for the freeplay?

Maybe an extra $100 of coin-in would suffice. Personally, I always try
to put in 105-11O% of any coin-in requirement for offers I have with
the the thought being that it gives my advantage player ways a bit of
cover. Of course, I always figure the cost of this "cover play" when
evaluating any offer I receive.

#8

I feel bad for the boothlings who have been told that they have to read this
stupid statement...they probably don't want to and they get the brunt of the
complaints. The bigwigs who come up with these stupid policies get to sit
upstairs and never have any "hands on" contact with the disgruntled
customers.

It is such a vicious cycle...the customer is ticked, the employees are
ticked b/c they are always being b**ched at and then there are less
customers and increasinly disgruntled employees who don't show the few
remaining customers that show up that they are appreciated b/c they are so
busy being ticked off at their employers, etc.

I used to work for someone who had a stamp made that said "This paycheck is
made possible by a satisfied client." It was on all of our checks. Yeah,
corny, but true.

···

On Fri, Feb 20, 2009 at 2:51 PM, mickeycrimm <mickeycrimm@yahoo.com> wrote:

The next time you visit that casino bring a prepared statement about
how much their video poker sux, and read it to the boothling.

[Non-text portions of this message have been removed]

#9

I was labeled an "abusive player". Turned out my coupons were cashed
by someone who got my pin #. My host figured it out. However, the
house refused to delete the bad player rating from my account. I play
a lot less and still get a suite and show tickets. If I get there
late for check in, I don't play on first nite. I don't play those few
bucks on the last day of my stay. Thus, my daily average is probably
higher. Maybe the crook who cashed my coupons did me a favor?

Do I complain? Yes. However, the ultimate complaint is no complaint
at all.

Cheers...Jeep
.
.

This place has started to "lock" players cards of people who

collect

free play without additional play. One has to visit the players
club to get your card reset, which is a pain. (>
> Has anyone else here been given a similar "you're not playing

right"

···

--- In vpFREE@yahoogroups.com, "eecounter" <eecounter@...> wrote:

lecture for their VP play?

EE

#10

You wanna make money off them, they wanna make
money off you. At least they're being
transparent and you will know why they do what
they do. If you don't like it don't go back.
Many businesses try to shed unprofitable customers.
I suspect in the current downturn that will
intensify.

···

--- In vpFREE@yahoogroups.com, "eecounter" <eecounter@...> wrote:

This happened recently at a casino which will remain nameless, but
which we'll call the "you'd Better Play" casino. First, some
background information. This place does not have what you would
call great VP. The best available games are just marginally OK, and