vpFREE2 Forums

Any precedent on losing points/comps?

I've thought about some scenarios and I'm wondering what the rules are (in Las Vegas under NGC jurisdiction) with respect to account closure. None of these has happened to me but I sometimes maintain large balances at places with expectations of better deals down the road (e.g. some casinos give a discount at the gift shop during certain periods) or there may be a limit on how much/often I am able to use my balances.

I recall reading a Bob Dancer article where he talks about someone getting their account at South Point shut down -- they went to the players club, were paid for their points, and that was it. I also recall some threads a while back where people talked about Stations where they had lots of points and got calls with offers to buy their point balance out for a smaller sum than what it was worth.

So, here's my question: if you have a point balance and/or a comp balance and a casino decides to revoke your players card because they have identified you as an AP, are they obligated to give you the full value of your points/comps in actual money? Does it matter how the points/comps can "normally" be used -- for example, if the points can only be used for freeplay does that change what the casino must do as opposed to if the points could be used for freeplay or cash? Also when I speak about comp balance, I am not talking about discretionary comps (i.e. the host says they could write you up to $200 in comps), I am talking about comps that are shown on your card (e.g. Tropicana, where you have a earned comp balance) and can be used just by giving your card to the cashier at a restaurant/gift shop.

[Non-text portions of this message have been removed]

Oh, and a related question. What if a machine is awarding points at a higher than normal rate? Can the casino take them back after they discover the error?

[Non-text portions of this message have been removed]

What if a machine is awarding points at a higher than normal rate? Can the casino take them back after they discover the error?

That reminds me of when the Tuscany was giving 16x points. It might
have been when they switched from 10x points to 7x points. They took
back 9x of the 16x. It was done electronically. I don't know what
the Gaming Commission would have done if anyone had challenged it.

i had a situation like that check pts. Boyd had a lot more than I thought I should have,checked the next day and they were gone.

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To: vpFREE@yahoogroups.com
From: vpFREE@yahoogroups.com
Date: Fri, 24 Jul 2015 18:49:29 -0700
Subject: Re: [vpFREE] Re: Any precedent on losing points/comps?

      >What if a machine is awarding points at a higher than normal rate? Can the casino take them back after they discover the error?

That reminds me of when the Tuscany was giving 16x points. It might

have been when they switched from 10x points to 7x points. They took

back 9x of the 16x. It was done electronically. I don't know what

the Gaming Commission would have done if anyone had challenged it.

[Non-text portions of this message have been removed]

I seem to recall this happening to me too at Boyd. I forget exactly what it was, but maybe one of their holiday multiplier days but my points at the kiosk were much higher than they should have been. When I put my card in a machine they showed the correct value the entire time though. A day or two later at the kiosk my points were normal again. I never thought to complain to anyone about it, nor would I.

I guess the situation I'm describing is more complicated. For example, a machine will say something like this:

100 countdown to go
0 points currently earned

Then you play $2.50 worth and it will say

50 countdown to go
2 points currently earned

What if you found a machine that was not set to 50 countdown so initially it says

50 countdown to go
0 points currently earned

And then after you play $2.50 worth, it says

50 countdown to go
5 points currently earned

Would you have an argument with the casino/NGC if you played the latter machine (and the casino later cut your points in half) because it clearly says from the beginning how much it takes to get a point?

---In vpFREE@yahoogroups.com, <keno60@...> wrote :

i had a situation like that check pts. Boyd had a lot more than I thought I should have,checked the next day and they were gone.

···

To: vpFREE@yahoogroups.com mailto:vpF…@…com
From: vpFREE@yahoogroups.com mailto:vpF…@…com
Date: Fri, 24 Jul 2015 18:49:29 -0700
Subject: Re: [vpFREE] Re: Any precedent on losing points/comps?

>What if a machine is awarding points at a higher than normal rate? Can the casino take them back after they discover the error?

That reminds me of when the Tuscany was giving 16x points. It might

have been when they switched from 10x points to 7x points. They took

back 9x of the 16x. It was done electronically. I don't know what

the Gaming Commission would have done if anyone had challenged it.

[Non-text portions of this message have been removed]

[Non-text portions of this message have been removed]

i had a situation like that check pts. Boyd had a lot more than I thought I should have,checked the next day and they were gone.

I think when Boyd properties combined, they doubled all my points, but
corrected it within a day or two. Arizona Charlie's recently did
that, too.