vpFREE2 Forums

annoying new ticket redemption machines

#1

i've been encountering more and more ticket redemption machines that
seem to think everyone wants twenties.

put in a ticket for $100... five twenties. (what is this, a strip mall
ATM? i thought it was a casino.)

put in a ticket for $1700... sixteen hundreds, five twenties. (you
think maybe someone cashing a $1700 ticket is used to large bills?
maybe?)

was there really an outcry from people complaining that they weren't
getting twenties when cashing their $100+ ticket? these machines ALSO
BREAK BILLS. if it gives you a hundred, and you want twenties, PUT IT
BACK IN THE MACHINE. lo and behold, it will give you twenties.
(conversely, if it gives you twenties and you want a hundred, you're
stuck.)

what puts the silly cherry on top is that these machines are also the
type that tally up a bunch of tickets and require you to press the
screen to get cash. (and inevitably the person ahead of you in line
doesn't realize this, and waits thirty seconds wondering why the
machine isn't giving them their cash... again, was receiving cash
immediately for each ticket inserted really a problem that needed
fixing?)

given that you have to use a touchscreen interface anyway, if you
really want to offer a "break my large bills" option, why not put it
on the screen? you have the button for cashing out, you have a
checkbox for "all large bills" that defaults to yes, user can unselect
that checkbox. same way it works at a cage with a human cashier: you
present the ticket, they ask "all large bills?" or "you want a bill?"
and pay accordingly.

i've seen these godawful things at stations, south point, and M. i'm
guessing it's a new software update for whatever vendor they all use.
i wish that vendor would put it back.

#2

i've been encountering more and more ticket redemption machines that
seem to think everyone wants twenties.

put in a ticket for $100... five twenties. (what is this, a strip mall
ATM? i thought it was a casino.)

put in a ticket for $1700... sixteen hundreds, five twenties. (you
think maybe someone cashing a $1700 ticket is used to large bills?
maybe?)

was there really an outcry from people complaining that they weren't
getting twenties when cashing their $100+ ticket? these machines ALSO
BREAK BILLS. if it gives you a hundred, and you want twenties, PUT IT
BACK IN THE MACHINE. lo and behold, it will give you twenties.
(conversely, if it gives you twenties and you want a hundred, you're
stuck.)

what puts the silly cherry on top is that these machines are also the
type that tally up a bunch of tickets and require you to press the
screen to get cash. (and inevitably the person ahead of you in line
doesn't realize this, and waits thirty seconds wondering why the
machine isn't giving them their cash... again, was receiving cash
immediately for each ticket inserted really a problem that needed
fixing?)

given that you have to use a touchscreen interface anyway, if you
really want to offer a "break my large bills" option, why not put it
on the screen? you have the button for cashing out, you have a
checkbox for "all large bills" that defaults to yes, user can unselect
that checkbox. same way it works at a cage with a human cashier: you
present the ticket, they ask "all large bills?" or "you want a bill?"
and pay accordingly.

i've seen these godawful things at stations, south point, and M. i'm
guessing it's a new software update for whatever vendor they all use.
i wish that vendor would put it back.
Feel better???

···

--- In vpFREE@yahoogroups.com, fivespot <fivespot55@...> wrote:

#3

Add $20 to any voucher such as the ones below, and you'll receive one $20, and the balance in hundreds. Anjnoying, but better than the alternative

···

----- Original Message ----- From: "fivespot"

i've been encountering more and more ticket redemption machines that
seem to think everyone wants twenties.

put in a ticket for $100... five twenties. (what is this, a strip mall
ATM? i thought it was a casino.)

put in a ticket for $1700... sixteen hundreds, five twenties. (you
think maybe someone cashing a $1700 ticket is used to large bills?
maybe?)

#4

Some machines give you the option of denominations to be paid out for your ticket.

ie $100 = 5 20's or $100= $100 bill

···

-----Original Message-----
From: fivespot <fivespot55@gmail.com>
To: vpfree <vpFREE@yahoogroups.com>
Sent: Thu, Jul 30, 2009 7:38 am
Subject: [vpFREE] annoying new ticket redemption machines

i've been encountering more and more ticket redemption machines that
seem to think everyone wants twenties.

put in a ticket for $100... five twenties. (what is this, a strip mall
ATM? i thought it was a casino.)

put in a ticket for $1700... sixteen hundreds, five twenties. (you
think maybe someone cashing a $1700 ticket is used to large bills?
maybe?)

was there really an outcry from people complaining that they weren't
getting twenties when cashing their $100+ ticket? these machines ALSO
BREAK BILLS. if it gives you a hundred, and you want twenties, PUT IT
BACK IN THE MACHINE. lo and behold, it will give you twenties.
(conversely, if it gives you twenties and you want a hundred, you're
stuck.)

what puts the silly cherry on top is that these machines are also the
type that tally up a bunch of tickets and require you to press the
screen to get cash. (and inevitably the person ahead of you in line
doesn't realize this, and waits thirty seconds wondering why the
machine isn't giving them their cash... again, was receiving cash
immediately for each ticket inserted really a problem that needed
fixing?)

given that you have to use a touchscreen interface anyway, if you
really want to offer a "break my large bills" option, why not put it
on the screen? you have the button for cashing out, you have a
checkbox for "all large bills" that defaults to yes, user can unselect
that checkbox. same way it works at a cage with a human cashier: you
present the ticket, they ask "all large bills?" or "you want a bill?"
and pay accordingly.

i've seen these godawful things at stations, south point, and M. i'm
guessing it's a new software update for whatever vendor they all use.
i wish that vendor would put it back.

[Non-text portions of this message have been removed]

#5

Maybe it was just out of hundreds. I get it all the time where one day it's hundreds and the next twenties.

···

--- In vpFREE@yahoogroups.com, HRDiane@... wrote:

Some machines give you the option of denominations to be paid out for your ticket.

ie $100 = 5 20's or $100= $100 bill

-----Original Message-----
From: fivespot <fivespot55@...>
To: vpfree <vpFREE@yahoogroups.com>
Sent: Thu, Jul 30, 2009 7:38 am
Subject: [vpFREE] annoying new ticket redemption machines

i've been encountering more and more ticket redemption machines that
seem to think everyone wants twenties.

put in a ticket for $100... five twenties. (what is this, a strip mall
ATM? i thought it was a casino.)

put in a ticket for $1700... sixteen hundreds, five twenties. (you
think maybe someone cashing a $1700 ticket is used to large bills?
maybe?)

was there really an outcry from people complaining that they weren't
getting twenties when cashing their $100+ ticket? these machines ALSO
BREAK BILLS. if it gives you a hundred, and you want twenties, PUT IT
BACK IN THE MACHINE. lo and behold, it will give you twenties.
(conversely, if it gives you twenties and you want a hundred, you're
stuck.)

what puts the silly cherry on top is that these machines are also the
type that tally up a bunch of tickets and require you to press the
screen to get cash. (and inevitably the person ahead of you in line
doesn't realize this, and waits thirty seconds wondering why the
machine isn't giving them their cash... again, was receiving cash
immediately for each ticket inserted really a problem that needed
fixing?)

given that you have to use a touchscreen interface anyway, if you
really want to offer a "break my large bills" option, why not put it
on the screen? you have the button for cashing out, you have a
checkbox for "all large bills" that defaults to yes, user can unselect
that checkbox. same way it works at a cage with a human cashier: you
present the ticket, they ask "all large bills?" or "you want a bill?"
and pay accordingly.

i've seen these godawful things at stations, south point, and M. i'm
guessing it's a new software update for whatever vendor they all use.
i wish that vendor would put it back.

[Non-text portions of this message have been removed]

#6

Actually, I understand that this parameter is user configurable. Remember, most casino managers NEVER play in a casino and do not understand that people who want that last hundred broken down are used to putting it back into the machine and rarely think that it's a problem. Those who don't want stuffed wallets do mind, very much.

However, since the managers have observed a number of customers putting the last hundred back in they assume that that is what will make most customers happy, oblivious to the fact that they are making many customers unhappy whereas the other way very few would be unhappy.

B

···

At 05:38 AM 7/30/2009, you wrote:

i've been encountering more and more ticket redemption machines that
seem to think everyone wants twenties.

put in a ticket for $100... five twenties. (what is this, a strip mall
ATM? i thought it was a casino.)