Again I urge anyone playing at Harrahs properties to keep a log of their accumulated points, each day, especially for multiplier days. We again had a problem with missing 5x multiplier points. After several weeks of exchanging email with customer service, they finally made an adjustment of over $200 in comp credits. I had kept daily track of credits and thus could see that not enough points had been added. I also was persistent in pursuing the missing credits.
I don't know why Harrahs properties seem to have so many computer problems, but New Orleans is a top offender. Make sure your points are accumulating properly if you play there. If you don't see them on. Your card reader after a session, check with VIP services or TR. Write down your time of play, machine number, and other info. Keep track of any multiplier days with points accumulated, and if they don't show up in a couple of weeks, check with TR, customer service via www.harrahs.com, and/or a host.
This is the second time within a few months we have had to check on missing multiplier points, and get back over $100 in missing comps each time. Unfortunately if they make a manual adjustment, it may count as a Trip. Hard to say if the normal multiplier counts as a trip when it hits your account too.