Dead on, there is no way to compete with a local who comes in everyday.
I've always been drawn to the Gold Coast & have a long history with them.
I often drop in while staying elsewhere. My play ranges from $1k- $20k.
Many more low playing days, than higher play days over the years.
On multiple point days is when I would play a lot more. I play 9/6 Jacks at
various levels. One of the reasons I like the GC is I don't worry about
daily action there. I will play half hour before I leave town or take a break
at GC from where I'm staying at.
For the first time, they sent me a survey. I gave them high marks in most areas
( like I said, I like GC ) but gave them very low marks for their slot club benefits.
In the first box I could find to fill out, I told them why I felt the benefits were poor and
gave zero incentive for me to get to the next tier. I cannot compete with their local
customer who comes in on a daily basis, 365 days per year.
I also went into detail about Silverton and how they
recognize me as a non local and rate me at a much higher level than
GC. At Silverton I get their top tier mailer.
In response, Lief Erickson Assistant General Manager of GC called
AND emailed me. They never said I was right, but thanked me for taking the
time to fill out the survey and they were going to bump me up to their highest rating.
They bumped up my daily food to $150 from $50 daily, and my free pay to
$100 from $50 daily.
Another surprise was within 2 days, my offers online had been changed to reflect
what he offered. He also added a suite and host name & number.
I'm still impressed they seem to hear what I was saying.
That being said, I don't expect any change in their slot club benefits anytime soon.
The purpose of my post was to educate anyone else who is in the same boat I am.
I always knew host would comp off the food I charged to the room but it's nice to have
it upfront, not to mention the free daily play, at top tier level ( each day, for two days. )
Best Regards,
Lolly